Privacy Policy
Shop | Life is Messy and Brilliant (shop.lifeismessyandbrilliant.com) is the official shop for Life is Messy and Brilliant, a creative blog about bullet journaling, hand lettering, and digital planning. The shop is managed by Jenniffer (owner). If you have any questions or concerns about this policy, you can reach me at jenniffer@lifeismessyandbrilliant.com.
Last Updated: May 2026
What Information Do I Collect?
When you make a purchase in my shop, I collect the personal information you provide, which may include:
Your name, email address, and billing address. This information is necessary to process your order, send your digital download, and provide customer support. I do not collect or store your payment details directly. All payment processing is handled securely by Stripe and PayPal.
Why Do I Collect This Information?
I use the information you provide for the following purposes:
To process and fulfill your order, including delivering your digital download to you. To send you your order confirmation and any follow-up communication related to your purchase. To provide customer support if you have questions or issues with your order. To send you updates about your purchase, including notifications about product file updates when applicable.
I will not use your information for any purpose beyond what is listed above without your explicit consent.
Payment Processing
All payments made through the shop are processed securely by Stripe and PayPal. I do not store, see, or have access to your full credit card number, debit card number, or bank account information. When you complete a purchase, your payment details are transmitted directly to Stripe or PayPal, both of which are PCI-DSS compliant payment processors.
To learn more about how Stripe handles your data, visit the Stripe Privacy Policy. To learn more about how PayPal handles your data, visit the PayPal Privacy Policy.
Digital Downloads
All products sold in this shop are digital downloads. Once your payment is successfully processed, you will receive an email with a link to download your files. Because digital products are delivered immediately upon purchase and cannot be returned, please read all product descriptions carefully before completing your order.
I may update product files from time to time to improve or add to the content you purchased. When this happens, I will do my best to notify existing buyers via email so you can access the updated files.
Refunds and Exchanges
Because all products are digital downloads, I generally do not offer refunds once a file has been delivered. That said, I want you to be happy with your purchase. If you experience a technical issue with your download, received the wrong files, or have a concern about your order, please reach out to me at jenniffer@lifeismessyandbrilliant.com and I will do my best to make it right. Refund requests are handled on a case-by-case basis.
Email Communication
When you make a purchase, your email address may be added to my email list via Flodesk so I can send you order-related communication and, where applicable, updates about your purchase. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any email, or by emailing me directly at jenniffer@lifeismessyandbrilliant.com.
Do I Share Your Information?
I do not sell, trade, or rent your personal information to third parties. I only share your information with the following trusted service providers, and only to the extent necessary to operate the shop:
- Stripe and PayPal for secure payment processing.
- Flodesk for order-related email communication.
- WooCommerce for shop management and order fulfillment.
Each of these providers has their own privacy policy governing how they handle your data.
Cookies
This shop uses cookies to help provide a better browsing and shopping experience. Cookies are small files stored on your device that help the shop remember your cart, preferences, and session information. You can adjust your browser settings to refuse cookies, but please note that some parts of the shop may not function correctly without them.
This site may also use Google Analytics to help me understand how visitors interact with the shop. Google Analytics collects anonymous data such as pages visited and time spent on the site. To learn more, visit the Google Analytics Privacy Policy.
How Long Do I Keep Your Information?
I retain your order information (name, email address, and purchase history) for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. If you would like me to delete your personal data, please contact me at jenniffer@lifeismessyandbrilliant.com and I will respond to your request as promptly as possible.
Your Rights
You have the right to access, correct, or request deletion of the personal information I hold about you. You also have the right to withdraw consent for email communication at any time. To exercise any of these rights, please reach out to me at jenniffer@lifeismessyandbrilliant.com.
Security
I take reasonable precautions to protect your information. All payment transactions are encrypted and processed through secure, PCI-DSS compliant third-party processors (Stripe and PayPal). However, no method of transmission over the Internet or method of electronic storage is 100% secure, and I cannot guarantee absolute security.
Links to Other Sites
This shop may contain links to my blog (lifeismessyandbrilliant.com) and other external websites. This privacy policy applies only to shop.lifeismessyandbrilliant.com. I encourage you to review the privacy policies of any other sites you visit.
Binding Arbitration (“Arbitration Agreement”)
a. Applicability of Arbitration Agreement. You agree that any dispute or claim against us, or our vendors or service providers (collectively, “we” or “us”), related in any way to your access or use of this shop, these terms, or any aspect of your relationship with us, will be resolved by binding arbitration rather than in court. Exceptions: (i) you may assert claims in small claims court if your claims qualify, so long as the matter remains in small claims court and advances on an individual, non-class, non-representative basis; and (ii) you or we may seek equitable relief in court for infringement or other misuse of intellectual property rights. You agree that you must commence any arbitration or other claim within one (1) year after the dispute arises. Otherwise, the claim is permanently barred.
You agree that you will not participate in any class, collective, or representative claims on your behalf. Instead, by agreeing to arbitration, you may bring your claims against us in an individual arbitration proceeding, except for any Batch Arbitration as described below. If successful on your claims, you could be awarded money or other relief by an arbitrator. You acknowledge that you should consult an attorney in deciding whether to accept these terms, including this Arbitration Agreement.
The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement.
b. Process. To begin a claim, you must first send a letter describing your claim in detail, including your name and contact information, your legal claim, the specific facts giving rise to your claim (including the date(s) and amount(s) of any relevant transaction), and the requested relief. You and I agree to attempt, in good faith, to informally resolve your claim within thirty (30) days. If a resolution is not reached within that time, you may commence an arbitration action. The arbitration will be conducted by JAMS. Disputes involving claims and counterclaims under $250,000, not inclusive of attorneys’ fees and interest, will be subject to JAMS’ most current Streamlined Arbitration Rules and Procedures, available at jamsadr.com/rules-streamlined-arbitration. All other claims will be subject to JAMS’ Comprehensive Arbitration Rules and Procedures, available at jamsadr.com/rules-comprehensive-arbitration. JAMS’ rules are also available at www.jamsadr.com or by calling JAMS at 800-352-5267. If JAMS is not available to arbitrate, the parties will select an alternative arbitral forum.
c. Fees. If the arbitrator finds that you cannot afford to pay JAMS’ filing, administrative, hearing, and/or other fees, and you cannot obtain a waiver from JAMS, I will pay those fees for you. If the arbitrator determines the claims are frivolous, you agree to pay my attorneys’ fees and costs, to the extent permitted by applicable law.
d. Authority of Arbitrator. The arbitrator, not any federal, state, or local court or agency, will have exclusive authority to resolve any dispute related to the interpretation, applicability, enforceability, or formation of this Arbitration Agreement. The arbitration will not be consolidated with any other matters or joined with any other cases or parties. The arbitrator will have the authority to grant motions dispositive of all or part of any claim, award monetary damages, and grant any non-monetary remedy or relief available to an individual under applicable law. The arbitrator’s award is final and binding upon you and me.
e. Waiver of Jury Trial. You and I hereby waive any constitutional and statutory rights to sue in court and have a trial in front of a judge or jury. All claims and disputes will be resolved by arbitration under this Arbitration Agreement, except as specified in section (a) above.
f. Waiver of Class or Consolidated Actions. All claims and disputes within the scope of this Arbitration Agreement must be arbitrated on an individual basis and not on a class basis. Claims of more than one customer or user cannot be arbitrated or consolidated with those of any other customer or user.
g. Batch Arbitration. If fifty (50) or more individual requests for arbitration of a similar nature are filed against us within an approximately thirty-day period, JAMS will administer all such similarly situated arbitration demands on a collective basis as a single, consolidated arbitration.
h. Severability. If any part of this Arbitration Agreement is found to be invalid or unenforceable, that specific part will be of no force and effect and will be severed. The remainder of the Arbitration Agreement will continue in full force and effect.
i. Survival. This Arbitration Agreement will survive the termination of your relationship with me.
j. Modification. If I make any future material change to this Arbitration Agreement, it will not apply to any individual claim(s) for which you had already provided notice to me.
Limitations on Liability
YOU UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, I, MY VENDORS, AND MY SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SHOP. IN NO EVENT SHALL THE AGGREGATE LIABILITY EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU FOR THE PRODUCT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100). THESE LIMITATIONS APPLY TO ANY THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT, OR OTHERWISE.
Changes to This Policy
I may update this Privacy Policy from time to time. When I do, I will update the “Last Updated” date at the top of this page. I encourage you to review this policy periodically so you are always informed about how your information is being used.
Questions about this Privacy Policy? Reach out anytime at jenniffer@lifeismessyandbrilliant.com.